Shipping, Refund and Returns Policy

Shipping Policy

Thank you for choosing Activeda!

We want to ensure that your shopping experience with us is as smooth and convenient as possible. This Shipping Policy outlines the details regarding the shipment of your orders, including processing times, shipping methods, and delivery estimates. Please read the following information carefully.

Order Processing:
- Once your order is placed, our team will process it within 1-2 business days. Please note that processing times may be extended during peak seasons or promotional periods.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods:
- We partner with reliable courier services to deliver your orders securely and efficiently. We offer standard shipping for all orders within India.
Shipping Charges:
- Shipping charges are calculated based on the total weight of the products in your order, as well as your delivery address.
- During the checkout process, you will be shown the applicable shipping charges before you confirm your order.
Estimated Delivery Time:
- The estimated delivery time depends on your location and the shipping method chosen during checkout.
- For standard shipping within India, you can generally expect your order to be delivered within 3-7 business days from the date of shipment.
- Please note that unforeseen circumstances such as natural disasters or public holidays may cause delays in delivery. We appreciate your understanding in such situations.
Order Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email and/or SMS, depending on the contact information provided during checkout.
- You can use the tracking number to monitor the progress of your shipment on our website or the courier service’s tracking portal.
Order Modifications and Cancellations:
- If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to an order that has already been shipped.
Damaged or Lost Shipments:
- In the rare event that your order is damaged or lost during transit, please reach out to our customer support team immediately. We will investigate the issue and take appropriate action to ensure your satisfaction.
Non-Delivery:
- If your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will work with the courier service to locate your package and resolve any issues.

Please note that this shipping policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay updated on any modifications.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are here to assist you.

Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

Step 1:
- Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
  - Please raise a request here with order and contact details –
    https://activeda.in/contact
  - You can also raise a request with us using the Chat option via WhatsApp.
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2: Give us 2 working days to review your return request.
Step 3: After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4: In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
Step 5: After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick-up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel an order from the CANCEL button on the order details page under the My Account section. You just need to give a reason for cancellation and leave the rest with us.

Please call us on +91 8307-588-682 (Mon – Fri – 9 am to 6 pm), and we will help you in canceling the order.

**ActiVeda reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only canceled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days in the case of the cancelation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery.